Nashville · Since 1982

Remote Support
American Business Copiers

Technical Support

Remote Support Session

Let an American Business Copiers technician see your screen and fix the problem while you watch. Three steps, about a minute of setup, and most issues are resolved on the same call.

Start a session

  1. Download and open Splashtop SOS

    Download for WindowsDownload for Mac

    .exe · no install · .dmg · macOS 10.13+ · No account needed

  2. Find the 9-digit code on your screen

    It appears in the middle of the window as soon as the app opens. Leave the window open until we connect.

    Your code

    Example of the Splashtop SOS window showing where the nine-digit code is displayed.

  3. Read us the code

    Call 615-754-2233Email Support

    office@americanbusinesscopiers.com

Encrypted session. Our associate can only connect with the code you provide, and access ends the moment the session does.

Before you let us in

Safe by design.

Remote access is only as trustworthy as the rules around it. These are ours, and they're built into the tool itself — not just our policy.

  • You hold the key

    A session can only start after you open the app and give us the code it shows. Nobody can connect without it.

  • Encrypted end to end

    Splashtop SOS uses TLS and AES-256 encryption for everything that crosses the connection.

  • You see every click

    Our associate works on your screen while you watch, and you can end the session with one button at any time.

  • Nothing left behind

    The app doesn't install anything. Close it — or delete it — when we're done and the connection is gone for good.

Set Expectations

What can be handled remotely?

If the problem lives on a computer, we can almost always reach it. If it lives inside the machine, we'll send a technician instead of guessing.

Usually fixed in one session

Solved remotely

  • Print driver installs, updates, and "printer offline" errors
  • Scan-to-email and scan-to-folder setup
  • Adding a copier to a new PC or Mac
  • uniFLOW, PaperCut, and Therefore™ configuration
  • Address book, default settings, and user codes on the device
  • Error messages and jobs stuck in the queue

Not sure which side your issue falls on? Start a session anyway — we'll know within a couple of minutes.

Needs hands on the machine

On-site service

  • Paper jams that keep coming back
  • Streaks, lines, or blank pages on output
  • Toner, drum, or finisher replacements
  • Grinding noises or hardware error codes
  • Devices with no network connection at all
  • Anything the remote session can't reach
Schedule a service visit

Need Answers?

Common questions

Anything else, just ask — a person answers the phone during business hours.

Call 615-754-2233

Yes. A session can only begin after you run the Splashtop SOS app and give us the 9-digit code it generates. Everything is encrypted in transit, you can see exactly what our associate is doing, and you can end the session at any time. When it closes, the connection is gone — there is no lingering access.